Question 1

How do I create an account?

Accepted Answer

Click the "Sign Up" button on the homepage and follow the registration process. You can sign up with your email or use social login options.

Question 2

How do I create my first prompt?

Accepted Answer

Navigate to your workspace and click "New Prompt" to start creating. Use our template library or start from scratch.

Question 3

What AI providers are supported?

Accepted Answer

We support OpenAI, Anthropic, Google AI, and other leading providers. You can switch between providers seamlessly.

Question 4

How do I create a workspace?

Accepted Answer

After signing in, click "Create Workspace" in your dashboard. Workspaces help you organize prompts and collaborate with your team.

Question 5

What are credits and how do they work?

Accepted Answer

Credits are used to run prompts across AI providers. Each plan includes monthly credits, and you can purchase additional credits as needed.

Question 6

How do I switch between AI providers?

Accepted Answer

Use the provider selector in the prompt editor to switch between supported AI providers for any prompt.

Question 7

How do I create and manage AI agents?

Accepted Answer

Navigate to the Agents section in your workspace to create custom AI agents with specific behaviors and capabilities.

Question 8

How do I share prompts with my team?

Accepted Answer

Use the share button in any prompt to invite team members or generate a shareable link with customizable permissions.

Question 9

How do I use the chat interface?

Accepted Answer

Open any prompt and use the chat interface to interact with your AI agent. Messages are automatically saved in your conversation history.

Question 10

How do version control and prompt history work?

Accepted Answer

Every change to a prompt is automatically versioned. Access version history to review, compare, or restore previous versions.

Question 11

What are the available plans?

Accepted Answer

We offer Free, Pro, and Team plans with different credit allocations and features. Visit our pricing page for detailed comparisons.

Question 12

How do credit packages work?

Accepted Answer

Credit packages let you purchase additional credits beyond your plan allocation. Credits never expire and roll over month to month.

Question 13

Can I get a refund?

Accepted Answer

Subscription fees are refundable within 14 days of purchase. Credit packages are non-refundable but never expire.

Question 14

How do I upgrade my plan?

Accepted Answer

Go to your account settings and select a new plan. Changes take effect immediately with prorated billing.

Question 15

What is BYOK?

Accepted Answer

BYOK lets you use your own API keys with supported providers, giving you direct control over usage and billing with the provider.

Question 16

How do I add my API key?

Accepted Answer

Navigate to Settings → API Keys, select your provider, and securely add your API key. Keys are encrypted and stored securely.

Question 17

Which providers support BYOK?

Accepted Answer

BYOK is supported for OpenAI, Anthropic, Google AI, and other major providers. Check the API Keys page for the full list.

Question 18

Is my API key secure?

Accepted Answer

Yes, all API keys are encrypted at rest and in transit. We never log or expose your keys and they are only used for your requests.

Question 19

How do I get an API key?

Accepted Answer

Go to Settings → Developer to generate API keys for programmatic access to your Grimoire workspace.

Question 20

What endpoints are available?

Accepted Answer

Our API provides endpoints for prompts, agents, conversations, and more. View our API documentation for complete details.

Question 21

Are there SDKs available?

Accepted Answer

Yes, we provide official SDKs for JavaScript/TypeScript, Python, and Go. Community SDKs are available for other languages.

Question 22

What are the rate limits?

Accepted Answer

Rate limits vary by plan. Free plans have 100 requests/hour, Pro has 1,000/hour, and Team plans have custom limits.

Question 23

How is my data encrypted?

Accepted Answer

All data is encrypted at rest using AES-256 and in transit using TLS 1.3. Encryption keys are managed securely.

Question 24

Where is data stored?

Accepted Answer

Data is stored in secure, SOC 2 compliant data centers with geographic redundancy for reliability and compliance.

Question 25

Do you support SSO?

Accepted Answer

Yes, Team plans support Single Sign-On via SAML 2.0, including integration with popular providers like Okta and Azure AD.

Question 26

What compliance certifications do you have?

Accepted Answer

We are SOC 2 Type II certified and GDPR compliant. Additional certifications include HIPAA BAA availability for Enterprise plans.

How can we help?

Getting Started

Using the Platform

Billing & Pricing

BYOK (Bring Your Own Key)

API & Integrations

Security & Compliance

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